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Dispatcher


Company: Hawaiian Cement Department: Maui Concrete and Aggregate Division
Location: Puunene, HI Hiring Manager: Dee-Cy K Derego
Closing Date: 07/19/2024 at 11:59pm CDT Job Type: Full-Time
Job Summary:
Directs and dispatches the delivery of ready-mix concrete for the present day schedule, coordinates the schedules of future orders. Directs and controls work of all mixer drivers and plant personnel to ensure continuous and efficient delivery of material to all customers. Promotes good customer relations. This position requires second step thinking, prioritizing and sound decision making in order to meet delivery deadlines.
Minimum Qualifications:
1. High School Diploma
2. Must possess a valid driver’s license and maintain an acceptable driving record
3. Basic math and computer knowledge
4. Familiar with streets, highways and traffic
5. Willing and able to work a flexible schedule
Preferred Requirements
1. 2 years of experience in the concrete industry
2. Business or technical degree
3. ACI Level 1 Certification
Duties and/or Responsibilities
1. Promotes Company’s Purpose, Mission and Vision statements
2. Receives orders and schedules ready-mix deliveries
3. Directs batch plant operators, loader operator and ready-mix drivers in support of ready-mix customer requirements
4. Uses all information passed from the Sales Department for maximum results
5. Processes and posts required information on delivery tickets to ensure accurate invoice billing
6. Coordinates and controls delivery of customer orders
7. Constantly evaluates current day’s schedule to: Notify customers in advance when the schedule cannot be met; Ensure that additional equipment can be scheduled when available; Make schedule adjustments when rate of delivery changes occur, additional cement is ordered, or there is equipment breaks down; Minimize non-productive time
8. Must be able to “Do What It Takes” to service the customer at all times
9. Accepts orders from customers via telephone and quotes C.O.D. prices. All other prices are to be referred to the Marketing and Sales Department. Balance all COD transactions
10. Processes and posts required information on delivery tickets via computer terminal to ensure accurate invoice billing with computerized accounting system
11. Processes all checks and credit card transactions accurately to balance daily totals
12. Administers credit controls placed by Credit Manager
13. Must support, promote and dress with professionalism and safety in mind
14. Communicates with Supervisor via radio or telephone if timely delivery of product cannot be met
15. Instructs drivers on any unfamiliar delivery routes
16. Communicates with ready-mix drivers to ensure efficient delivery
17. Works with customers to resolve complaints and problems tactfully and diplomatically
18. Timely posts driver schedules
19. Reports and files incident report when complaint or problem occurs
20. Consistently administers the Collective Bargaining Agreement
Knoweldge, Skills & Abilities
1. Ability to communicate at multiple levels
2. Committed to a high level of customer service
3. Understands industry standards associated with the ready mix business
4. Acquires and maintains NRMCA (ACI Level 1) certification to perform ready-mix specifications
5. Performs as dispatcher independently
How to Apply
Apply online at jobs.kniferiver.net

Hawaiian Cement is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law.

Subject to pre-employment drug testing and background check.
This Employer Participates in E-Verify (PDF).
Knife River is an Equal Opportunity Employer/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected Veteran status.

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