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Tech Team Technician
Company:	Knife River Corporation	Department:	IT
Location:	Bismarck, ND	Hiring Manager:	Kristin L Sage-Erhardt
Closing Date:	11/22/2024 at 11:59pm CDT	Job Type:	Full-Time

Job Summary:
Knife River Corporation has an exciting opportunity for a Help Desk Technician to join our growing team in Bismarck, ND. The Help Desk Technician is responsible for providing service desk support for workstations, mobile equipment, operating system software, MS Office, and company-standard applications. Works with all help desk members to provide excellent customer service and guidance to our team members.
Minimum Qualifications:
1. Requires knowledge of information technology concepts at a level normally acquired through the completion of a two-year degree in computer science, information technology or related field, or equivalent experience supporting company standard hardware and software, including but not limited to mobile devices, laptops, tablets, desktops, and peripherals.
Preferred Requirements:
1. CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST) certifications preferred.
Duties and/or Responsibilities:
1. Tend to the Help Desk according to established schedules including overtime hours as required and time periods that extend beyond the normal business hours of 5:00 AM – 7:00 PM Monday through Thursday and Friday and 5:00 AM – 6:00 PM. 2. Diagnose and resolve problems associated with company standard personal computer hardware and software for the employees of Knife River Corporation. 3. Escalates issues as needed and works with other IT Teams to provide a resolution while maintaining call ownership to ensure incidents have been addressed. 4. Provides comprehensive verbal or written communications to resolve problems within established policies and procedures. 5. Document incident and resolution for future reference. 6. Installs, configures, and upgrades company standard personal computer hardware and software to operate in a stand-alone or networked environment at local and remote company locations, such as Intel-based personal computers and associated peripheral equipment, Microsoft Windows operating systems, Office products, and related software applications. 7. Attends technical training to remain abreast of new products and services. 8. Must be able to work as part of a team to ensure exceptional customer satisfaction. 9. Performs onsite support where needed, some travel, including overnight stays, will be required. 10. Performs other tasks and special projects as assigned.
Knowledge, Skills and Abilities:
1. Requires good problem-solving skills. 2. Knowledge and experience of customer service practices. 3. Effectively communicate oral and written instructions. 4. Solid technical skills of computer networks, hardware, and Windows operating systems. 5. Ability to establish and maintain effective relationships with clients from all levels in the corporation. 6. Must be able to work in a team environment. 7. Participate in and effectively work with highly specialized information technology professionals to deliver support services to any of the Knife River Corporation locations. 8. Manage projects from start to completion as assigned by your supervisors. 9. Self-motivated to learn new technologies and relay that information to the team members
How To Apply
Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law. Subject to pre-employment drug testing and background checks. If unable to apply online, please mail completed application to: Knife River Corporation Box 5568 Bismarck, ND 58506

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Tech Team Technician